The customer has the right to withdraw from the contract within two weeks of receiving the goods. The revocation does not need to include a reason and must be submitted in writing (letter, fax, email) or by returning the product to the Kunze Trading Company and Agency to explain; timely dispatch is sufficient to meet the deadline.

The revocation must be sent to:

The customer is obliged to return the goods when exercising their right of withdrawal. The costs of returning the goods shall be borne by the customer when exercising their right of withdrawal, unless the goods delivered do not correspond to the goods ordered.

The customer must pay compensation for any deterioration in the goods resulting from their intended use. The customer may examine the delivered goods carefully and cautiously. The customer shall bear any loss in value resulting from use beyond the scope of such examination that renders the goods unsuitable for sale as “new.”

End of the cancellation policy